Legal notice
Sometimes things don’t go exactly as planned with an order, and we’re here to help sort it out. Whether an item arrived with a flaw or you simply had a change of heart, the steps below explain what to do next.
When something isn’t right with the item
If you notice any of the following issues, we take full responsibility and will make it right:
- Marks or stains
- A broken zipper
- Rips or tears in the fabric
- Poor quality material
- An obvious color difference from what was shown online
- A major difference between the photographed product and the product you received
In these cases, reach out and describe the problem, attaching clear photos along with your order number. We’ll guide you through the return by delivery and ensure you aren’t left out of pocket for an error on our side.
If you’ve changed your mind or picked the wrong variant
Choosing a size or color that doesn’t work, or simply deciding the item isn’t for you, is completely fine. The item does need to come back in its original unworn condition. When the product isn’t faulty, the shipping charges for the return or exchange fall to you. Start by getting in touch, describing the return reason and providing your order number, and we’ll let you know how to proceed.
Packing and sending your return
Every return needs to be sent by delivery. Make sure the parcel has a tracking or reference number, and write your order number clearly on the outside. This helps us match the package to your request quickly once it arrives.
What happens after you send it back
Your exchange or refund is processed after the item reaches our international returns facility. We’ll take it from there and keep you updated.
Need the return address?
To get the correct return address, simply email our Customer service team at support@levelarank.com. We’re also happy to answer any other questions you might have—just send us a message through the website or drop us an email, and we’ll get back to you as soon as we can.